MTA On Line Self Help Page

MTAProtects FAQ (Frequently Asked Questions)

Listed below are a series questions you might come across while using MTAProtects.

To access the answer, simply click on the question.

If there is a question you don't see here, please drop us a line at help@mtaonline.net and we'll research it and get right back to you. 

 

“What kind of computer can I use MTAProtects Home Edition on?”

 “What brands of Instant Messenger software does MTAProtects report and record?”

”How do I know that all the components of MTAProtects Home Edition are actively working?”

 “How do I add MTAProtects Home Edition to another computer?”

Can anyone other than myself remove or disable the MTAProtects Home Edition from my computer(s)?

I have installed MTAProtects on my PC but I only have one user appear. Why is this?

“How quickly are any changes that I make to my MTAProtects Home Edition enabled?”

“How will I receive any future upgrades to the MTAProtects Home Edition software?”

“How far back can I see the MTAProtects reports for a particular user?”

 “How do I uninstall MTAProtects?”

“What subjects are contained within the categories that MTAProtects blocks?”

“I want my children to visit only certain websites, and to be prevented from visiting all other websites. What do I do?”

I need to do some research and wish to have unrestricted access to the Internet. What do I need to do?

I want to apply a category to 'Managed Internet' so that I am generally protected, but I want to make some exceptions (websites in this category which I will be able to access). What can I do?

I have managed to reach a website that should be in one of the categories I have blocked. How did this happen, and what should I do?

You are blocking a site that appears to be quite harmless. What do I need to do to get this unblocked?

How do I get the Anti-Virus part of MTAProtects Home Edition?

Is there anything I should do before installing the Anti-Virus part of MTAProtects Home Edition?

What do I need to do to use MTAProtects Anti-Virus?

Do I need a separate license for MTAProtects Anti-Virus?

How do I configure non-MTAProtects firewall software to work with MTAProtects?

“My firewall software has notified me that 'LiteClient.exe' (the MTAProtects Client program) is 'high risk' - should I go ahead with allowing this program internet access?”

I have no Internet Access after I installed/uninstalled Home Edition

URL Data is not being reported in the MTAProtection Control Panel

Messenger Conversations  are not being displayed in the MTAProtection Control Panel

There's no data in the Control Center and no URL blocking on the client PC

Manually uninstalling MTAProtects.

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